Refund Policy

1. Subscriptions: 7-day money-back guarantee

If you cancel within 7 days of your first payment for a plan (monthly or annual, including an upgrade to a higher plan), we refund that payment in full.

After 7 days, you can still cancel at any time in Settings. You keep your plan until the end of the period you paid for and are not charged again, but that period isn't refunded. Renewals are not covered by the 7-day guarantee.

2. QR packs

QR packs are a once-off purchase of lifetime codes. You can get a full refund within 7 days of buying a pack if none of its codes have been used. Once a code from a pack has been created, the pack can't be refunded, because that code is permanent and may already be printed.

If we make an exception and refund a pack after its codes were created, those QRs are paused, not deleted. Buy again and the very same codes come back.

3. How to request a refund

• Email support@visionlink.co.za from the address on your account, with "Refund request" in the subject line.
• Tell us the workspace name, what you bought and when.
• We reply within one business day and process approved refunds within 1 to 2 business days.

4. How you are refunded

Approved refunds go back to the original payment method through Paystack. Depending on your bank or card issuer, the money usually appears within 5 to 10 business days.

A full refund takes back what it paid for, and never deletes anything. When a subscription is refunded, the workspace moves to the Free plan and codes above the Free plan's limits are paused. When a QR pack is refunded, the QRs it paid for are paused. A paused code keeps its short link and its scan history and shows a short branded page instead of your destination, so a printed QR never breaks. Switch it back on as soon as you have a plan or a pack that covers it again.

A partial refund is recorded but changes nothing on its own: we agree with you what it covers and adjust your workspace by hand.

5. When we don't refund

• Change of mind after the 7-day period.
• Renewal payments, unless the law requires it.
• QR packs with codes already used.
• Problems caused by your device, network, or the website a code points to.
• Accounts suspended for breaking our Terms of Service.
• Requests made more than 30 days after the payment.

We look at special cases individually, including duplicate or accidental payments, which we refund with proof, and charges you didn't authorise, which we investigate.

6. Changes and contact

We may update this policy. Changes are announced by email or in the dashboard and don't apply to payments made before the change. Questions: support@visionlink.co.za.